Frequently Asked Questions
1. How do I make a reservation?
- Making a reservation with us is easy! Simply visit our website and use our user-friendly booking platform to search for available properties, select your desired dates, and complete the reservation process online. You can also contact our reservations team for assistance or to inquire about availability.
2. What types of properties do you offer?
- We offer a diverse range of vacation rental properties to suit every traveler’s needs and preferences. From cozy cabins nestled in the mountains to luxurious beachfront villas, we have something for everyone. Our portfolio includes apartments, cottages, condos, cabins, villas, and more, in a variety of destinations worldwide.
3. Are your properties pet-friendly?
- Yes, many of our properties are pet-friendly! We understand that pets are part of the family, so we welcome furry friends at select properties. Be sure to check the property listing or contact our reservations team for specific pet policies, restrictions, and any additional fees that may apply.
4. What amenities are included in your properties?
- Our properties are equipped with a wide range of amenities to ensure a comfortable and enjoyable stay. Common amenities may include fully equipped kitchens, WiFi, air conditioning, heating, linens, towels, toiletries, outdoor spaces, parking, and more. Specific amenities vary by property, so be sure to check the property listing for details.
5. Is housekeeping included?
- Yes, housekeeping services are included in the rental rate for most of our properties. Our professional housekeeping team ensures that each property is thoroughly cleaned and prepared for your arrival. Additional housekeeping services may be available upon request for an extra fee.
6. What is your cancellation policy?
- Our cancellation policy varies depending on the property, the length of stay, and the time of booking. We offer flexible cancellation options for many of our properties, allowing you to cancel or modify your reservation within a specified time frame without penalty. Please refer to the terms and conditions outlined in your booking confirmation or contact our reservations team for assistance.
7. Do you offer travel insurance?
- Yes, we partner with reputable travel insurance providers to offer optional travel insurance coverage for your peace of mind. Travel insurance can help protect you against unforeseen circumstances such as trip cancellations, interruptions, delays, medical emergencies, and more. We recommend considering travel insurance to safeguard your investment and travel plans.
8. How do I check-in/check-out of the property?
- Detailed check-in/check-out instructions will be provided to you prior to your arrival. Depending on the property, you may check-in at a designated check-in location, use a keyless entry system, or meet with a property manager onsite. Check-out procedures typically involve returning keys, disposing of trash, and leaving the property in good condition.
9. Can I extend my stay?
- Yes, you may be able to extend your stay depending on availability and the property’s booking calendar. Please contact our reservations team as soon as possible to inquire about extending your stay. We’ll do our best to accommodate your request, subject to availability and any applicable fees.
10. What if I have additional questions or need assistance during my stay?
- We’re here to help! If you have any additional questions, concerns, or special requests before, during, or after your stay, please don’t hesitate to reach out to our friendly and knowledgeable guest services team. We’re available via phone, email, or live chat to assist you with anything you may need.